we're putting the ho BACK IN THE PRO

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Concierge Hangout
Hey you...
Welcome to your Education Hangout
If we've not met, allow me to introduce myself. I'm Daniel, the handsome devil in the image above.

I'm also known as Bond...Daniel Bond, or The Duke of Washington, but to prevent this from getting weird too early, call me Daniel for now.

I'll be your Director of Education while on this Made Journey. We wanted somewhere you can learn, earn, engage or chill, so be sure to make yourself at home.

It's great to have you on board, and I look forward to running into you in the community.
Meet your peeps
These will be the most intelligent people you'll ever work with. Now, you know they've told me to write that. However, the statement is reasonably accurate. How reasonable? I'll leave that up to you to decide.
  • Barry Shaich
    Founder

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  • Jeff Nomura
    Cat man-do some shiz

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  • Daniel Keane
    Director of Education

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  • Dave Sparling
    Ops Dude & puller of The Ladies!
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What you'll learn and how it works
Empathy, it the journey, always.
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Product quality
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Our commitment to excelence
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Our brand voice
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How we roll
Here are our Five Training Modules - Each focus on the core values we live and share here at Made. Each of them is supported by several core principles and standards of excellence.
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Module 1: Client Service
A PATH TO THANK YOU
Intention: A path to thank you
Principle 1: Understand our clients
Principle 2: Understand our standards and commitment to excellence
Interpretation: Knowing where she's at, the standards and level of excellence we'll all need to bring to the table to elicit an organic THANK YOU at the end of every interaction!
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Module 2: Client Support
NO, THANK YOU... YOU!
Intention: No, thank you… You!
Principle 3: Understand our systems to deliver on the promise
Principle 4: Understand the product
Interpretation: Being fluid with our tools and having an implicit understanding of our product is the only way we'll be ready to respond to her Thank You, with the classic… No, Thank You...YOU!
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Module 3: Client Communications
TRULY REMARKABLE
Intention: Elicit remarkable
Principle 5: Understand the relationship so that our communications are truly Remarkable.
Interpretation: Truly understanding the relationship we have with our clients and backing that up with empathetic, relatable, natural communication is the only way we can guarantee she'll be compelled to ReMark about it to others.


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Module 4: Pro Communications
LOVE IS IN THE HAIR (TRAFFIC CONTROL)
Intention: Gain, maintain trust and support them
Principle 6: Understand our Pro World environment
Interpretation: As with an air traffic controller, understanding the stylist and their environment will always keep us grounded. We must always be super clear, give great direction, offer context, and always provide the most totally accurate information. This will earn the trust and respect of our ambassadors and pro's.
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Module 5: Internal Communications
I THINK I'M ABOUT TO SELF COMBUST
Intention: To have each other's backs, even on days we'd like to through the blow dryer into their bath water.
Principle 7: Empathy starts at home, here with us.
Interpretation: Urban dictionary has it covered: A group of people, usually of the same blood (but do not have to be), who genuinely love, trust, care about, and look out for each other. Not to be mistaken, with relatives sharing the same household who hate each other.
Your courses
The rabbit whole begins here...
Module 1: Walk A Mile
A Path To Thank You
Walk a mile is a brief introduction to empathy. It's designed to connect you with the impact cancer has on our clients so that you can approach all interactions as a humbled, open-hearted human being.

Start course
Module 2: Omnipresence
Our True North
This course is the foundation of our values, standards, and best practices. Having a clear understanding of these will form the True North and empower us with what it takes to offer our clients the most relevant, informative, relatable experience.
Learn more
Module 3: CRM & client coms
working on this
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Module 4: Pro comms
A Path To Ho Ho
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Start course
Module 5: Internal comms
Our True Sloth
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Module 6: Tantra education
For our brothers at the Vatican
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Learn more
Hangout support
We're here as much for you cats as we are our clients, so don't go being a stranger and all...

So you know where to find us...
: hello@madetruehair.com
Made on
Tilda