we're putting the ho BACK IN THE PRO
(all copy is placeholder copy - clearly)
(all copy is placeholder copy - clearly)
Concierge Hangout
Hey you...
Welcome to your Education Hangout
If we've not met, allow me to introduce myself. I'm Daniel, the handsome devil in the image above.
I'm also known as Bond...Daniel Bond, or The Duke of Washington, but to prevent this from getting weird too early, call me Daniel for now.
I'll be your Director of Education while on this Made Journey. We wanted somewhere you can learn, earn, engage or chill, so be sure to make yourself at home.
It's great to have you on board, and I look forward to running into you in the community.
I'm also known as Bond...Daniel Bond, or The Duke of Washington, but to prevent this from getting weird too early, call me Daniel for now.
I'll be your Director of Education while on this Made Journey. We wanted somewhere you can learn, earn, engage or chill, so be sure to make yourself at home.
It's great to have you on board, and I look forward to running into you in the community.
Meet your peeps
These will be the most intelligent people you'll ever work with. Now, you know they've told me to write that. However, the statement is reasonably accurate. How reasonable? I'll leave that up to you to decide.
- Barry ShaichFounder
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. - Jeff NomuraCat man-do some shiz
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. - Daniel KeaneDirector of Education
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. - Dave SparlingOps Dude & puller of The Ladies!
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What you'll learn and how it works
Empathy, it the journey, always.
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Product quality
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Our commitment to excelence
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Our brand voice
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How we roll
Here are our Five Training Modules - Each focus on the core values we live and share here at Made. Each of them is supported by several core principles and standards of excellence.
1
Module 1: Client Service
A PATH TO THANK YOU
A PATH TO THANK YOU
Intention: A path to thank you
Principle 1: Understand our clients
Principle 2: Understand our standards and commitment to excellence
Interpretation: Knowing where she's at, the standards and level of excellence we'll all need to bring to the table to elicit an organic THANK YOU at the end of every interaction!
Principle 1: Understand our clients
Principle 2: Understand our standards and commitment to excellence
Interpretation: Knowing where she's at, the standards and level of excellence we'll all need to bring to the table to elicit an organic THANK YOU at the end of every interaction!
2
Module 2: Client Support
NO, THANK YOU... YOU!
NO, THANK YOU... YOU!
Intention: No, thank you… You!
Principle 3: Understand our systems to deliver on the promise
Principle 4: Understand the product
Interpretation: Being fluid with our tools and having an implicit understanding of our product is the only way we'll be ready to respond to her Thank You, with the classic… No, Thank You...YOU!
Principle 3: Understand our systems to deliver on the promise
Principle 4: Understand the product
Interpretation: Being fluid with our tools and having an implicit understanding of our product is the only way we'll be ready to respond to her Thank You, with the classic… No, Thank You...YOU!
3
Module 3: Client Communications
TRULY REMARKABLE
TRULY REMARKABLE
Intention: Elicit remarkable
Principle 5: Understand the relationship so that our communications are truly Remarkable.
Interpretation: Truly understanding the relationship we have with our clients and backing that up with empathetic, relatable, natural communication is the only way we can guarantee she'll be compelled to ReMark about it to others.
Principle 5: Understand the relationship so that our communications are truly Remarkable.
Interpretation: Truly understanding the relationship we have with our clients and backing that up with empathetic, relatable, natural communication is the only way we can guarantee she'll be compelled to ReMark about it to others.
4
Module 4: Pro Communications
LOVE IS IN THE HAIR (TRAFFIC CONTROL)
LOVE IS IN THE HAIR (TRAFFIC CONTROL)
Intention: Gain, maintain trust and support them
Principle 6: Understand our Pro World environment
Interpretation: As with an air traffic controller, understanding the stylist and their environment will always keep us grounded. We must always be super clear, give great direction, offer context, and always provide the most totally accurate information. This will earn the trust and respect of our ambassadors and pro's.
Principle 6: Understand our Pro World environment
Interpretation: As with an air traffic controller, understanding the stylist and their environment will always keep us grounded. We must always be super clear, give great direction, offer context, and always provide the most totally accurate information. This will earn the trust and respect of our ambassadors and pro's.
5
Module 5: Internal Communications
I THINK I'M ABOUT TO SELF COMBUST
I THINK I'M ABOUT TO SELF COMBUST
Intention: To have each other's backs, even on days we'd like to through the blow dryer into their bath water.
Principle 7: Empathy starts at home, here with us.
Interpretation: Urban dictionary has it covered: A group of people, usually of the same blood (but do not have to be), who genuinely love, trust, care about, and look out for each other. Not to be mistaken, with relatives sharing the same household who hate each other.
Principle 7: Empathy starts at home, here with us.
Interpretation: Urban dictionary has it covered: A group of people, usually of the same blood (but do not have to be), who genuinely love, trust, care about, and look out for each other. Not to be mistaken, with relatives sharing the same household who hate each other.
Your courses
The rabbit whole begins here...
Hangout support
We're here as much for you cats as we are our clients, so don't go being a stranger and all...
So you know where to find us...
So you know where to find us...
